Upon receiving your order, please check the items for defects. Do you find a defect, or do you not want to accept the items for a different reason, you can return them. After receiving your return shipment, we will refund the order sum via the payment method the order has been placed in. We do not refund the costs for the return shipment, unless the item shows defects or we sent you the wrong item.
When inspecting your shipment, please handle the items with the same care you would show when in our workshop. Mounting parts on the boat is allowed, off course, but damage after use can be recovered from you. We also ask you to send the items back in its original packaging.
Exchange is not possible: After your return shipment, you will need to re-order
Please contact us within 5 days after delivery if you intend to return the order. This way, you make use of your right to withdraw the purchase. You'll find more information on our return policy in our Terms and conditions and Additional terms . You may want to use our Model Withdrawal Form, but this form is not mandatory for cancelling your purchase.
Return address
You can return the purchase to the following address:
Heeres Boat Service
Verlengde Hoogravenseweg 13
3525 BB Utrecht
The Netherlands
We kindly ask you to send the invoice, or a copy of it, along with the return.